Customer Service will usually respond within a few hours. However, there are times when it can take 24 hours or more for us to respond to inquiries – especially on weekends, holidays, or if there is an exceptionally large volume of customer service tickets. For example; email sent on a Friday night might not be answered until Monday of the next week. Rest assured, emails sent to customer service are read and replied to as long as a valid return email address is given. The only exception to this is if your email is considered spam, harassment, or contains inappropriate language, in these cases your email will be deleted without response.