Customer Service will usually respond to you within a few hours or even a few minutes. However, there are times when it can take 24-72 hours or more for us to respond to your inquiry – especially on weekends or holidays or if there is an exceptional large volume of emails coming to us. For example; email sent on a Friday night might not be answered until Monday or Tuesday, depending on how many emails were received over the weekend. But we promise all emails sent to customer service are read and replied to when warranted (as long as a valid return email address is given). The only exception to the “we answer all emails” rule is if your email is considered to be spam, harassment, or contains foul language. In these cases we may just send your email to the delete bin.