I thought my invoices were automatically charged to my credit card. What happened? How do we fix this?

You do not necessarily have to contact us. Please follow the instructions below: First check to see what your payment terms are. You can find this information on your Invoices page, next to your total balance due (above the invoice list). If your payment terms do not indicate automatic payment by credit card and you feel it should, or would like it to, please contact customer service with your request. If your payment terms are in fact set for automatic payment by credit card on file but you have past due invoices, follow the steps below. Check to see if the expiration date has past on the card you have on file in your GunsAmerica account. If that’s all it is you will then need to: 1. Delete the old card information and enter the information again, with the updated expiration date (just use the “delete” and “add new” links/buttons, see the HOW TOs below). 2. Activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TOs below). 3. If you do in fact have auto-charge payment terms the auto-payment will resume with the next billing cycle. If you aren’t sure if you have auto payment set up or not, contact customer service and ask (see link at the bottom of any page). If the expiration date of your credit card was not the reason your invoices weren’t paid and you thought (or want) your invoices to be automatically charged to the card on file, you can attempt to make payment by credit card manully. If that does not work, contact your bank. If your received a “failed charges” message when you logged in please see the Q&A about failed charges above. HOW TO UPDATE/CHANGE CREDIT CARD INFO: * Login * Click on My GunsAmerica. * Hover over Accounting in the menu at left. * Click on Credit Cards. * Delete the old card (yes, even if just the expiration date needs to be changed) * Add new card information. * If there are past due invoices in your account you must now activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TO below). Auto-payment will resume with the next billing cycle. HOW TO MANUALLY PAY INVOICES, with your CREDIT CARD ON FILE: > Hover over Accounting in the menu at left. > Click on Invoices to bring up all invoices. > If an invoice is open (not paid) there will be a small box to the left of the listing. > Click on the box to the left of the invoice you want to pay, to place a check mark in the box. > Click on the “Pay By CC” button. > A small window will open with your credit card and invoice information. > Click on the Make Payment button.