Different departments and different personnel work various hours; depending on the day of the week & holidays, the number of emails coming in, and what projects and upgrades we may be working on. However, we do NOT answer emails and phone calls 24/7. Most emails and calls are answered during regular business hours; Monday to Friday, 9 to 5 p.m. Eastern Standard Time. If you are forwarded to voice mail during regular business hours it most likely means we’re very busy. Please leave a clear and detailed message, with your name, phone number, best time to call you back, and the reason for your call.