Save common replies once and reuse them when messaging buyers — similar to how saved shipping terms work. Only sellers see save actions; non-sellers do not.
Manage your library at: gunsamerica.com/dashboard/selling/saved-responses
Manage your saved responses
- Go to Dashboard → Selling → Saved responses.
- View the templates you have saved.
Save a reply while messaging (Inbox)
- Open Dashboard → Messages → Inbox.
- Open a message and choose Reply.
- Enter your reply text.
- Choose how you want to finish:
| Action | What it does |
|---|---|
| Save Reply | Saves the text as a template. You’ll see a success message and a View link to the saved-responses page. |
| Send & Save Reply | Sends the reply and saves it as a template. Combined success; View link on save success. |
| Send Reply | Sends only (no template saved; no View link). |
If Send & Save partially fails
If the message sends but the save fails, the status indicates send OK / save failed, and there is no View link. Your buyer still gets the reply; try saving again from the Sent thread or the saved-responses page.
Save from a Sent thread
- Go to Messages → Sent and open the thread.
- On a seller-authored message in the conversation, use save reply for that message only.
- On success you’ll get a View link, and a Saved badge appears on that message only.
Reuse a saved response
- Start composing a reply to a buyer (Inbox reply flow).
- Choose a saved response from the dropdown (same idea as saved shipping terms).
- Review the inserted text, edit if needed, then send.
Tips and troubleshooting
- Keep templates current: update prices, lead times, and transfer details when they change.
- Personalize before sending: check the buyer’s question and the listing.
- Save only from your own messages: on Sent threads, only seller-authored messages can be saved by that seller. Buyer messages do not show save actions.
- Seller-only UI: non-sellers should not see save controls or be able to save templates.
- 403 / not allowed: confirm you are signed in as a seller and you are saving a seller-authored reply.
- Message sends but isn’t saved: the recipient still received your reply; retry the save from the Sent thread or saved-responses page.
Related Help
- Seller Plans and Fees on GunsAmerica
- Restrict Purchases by State (Seller Tool)
- Make an Offer on Multi-Seller (Merged) Products